~FAQ for Vendors~
What kind of items can I sell with you?
We welcome a wide array of hand-crafted items catering to the gothic, pagan, alternative, and gypsy communities. This includes, but isn’t limited to, clothing, jewelry, ornaments, spiritual supplies, home décor, and healthcare products. The key requirement is that your items must be made, assembled, or customized by hand.
We do not accept any factory-made or mass-produced items.
Are there any incentives for new vendors?
Yes! The first 12 vendors who list more than 20 items on our site will receive 100 free flyers featuring their store, along with the other eligible vendors. There will be a section for you to write in your store name and URL for advertising.
Additionally, the first 12 stores to list over 50 items will receive 100 exclusive custom flyers with their store name, URL, and logo printed on the top.
How do I register as a vendor?
The vendor registration process is straightforward. Simply register on the site and under your Account page, click the link ” Become a Vendor”. From here you’ll be able to set up your store and begin listing your unique creations.
How do product listings and sales work?
Once registered as a vendor, you can easily upload and display your products on the marketplace. When a customer purchases your items, the order will be sent directly to you for processing. You are responsible for packaging and arranging for the purchased items to be couriered directly to the buyer.
Please feel free to check out the link below for a comprehensive Listing Guide, which covers al aspects of listing a product:
When do I receive payment for my sales?
Payments for your sales will be released to your account once the purchased items have been successfully marked as delivered to the customer.
Who handles returns and refunds?
As a vendor, you are responsible for handling all returns and refunds directly with the customer. Our platform acts as a portal, facilitating the connection between you and your buyers.
While we encourage direct communication between vendors and customers for resolutions, our site will step in to mediate and help settle disputes if they cannot be resolved independently.
Do I need to include delivery costs in my prices?
Listed prices do not include delivery costs.
Vendors are required to set up a flat-rate delivery fee when they set up their stores. This ensures transparency for the customer and simplifies the checkout process.
Offering discount coupons on multiple items purchased together can serve to reduce the delivery charge relative to each item, as the flat rate will apply to the entire order.
Step-by-step information about how to set up your delivery fee for your store is included under Step 3 on the Listing Guide.
Can I offer customized or made-to-order items?
Absolutely! We encourage vendors to offer customized orders. For these items, customers can contact you via a general support button on any listing or from your store page to enquire. Here they can provide their specific requirements and preferences before making a purchase.
So, step inside and make yourself known. You’re not just selling; you’re an integral part of a larger, more magical community.
We’re thrilled to have you join our journey.
